Welcome to Digital Horizon Treasures. By accessing or using our website, purchasing our products, or engaging with our services (including TikTok Live events), you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. About Us
This website is operated by Digital Horizon Treasures (“we”, “us”, “our”).
You can contact us at:
📧 sales@digititalhorizontreaures.co.uk
2. Use of Our Website
By using this website, you confirm that:
You are at least 18 years old, or have permission from a parent or guardian.
You will not use this website for any unlawful purpose.
You will not attempt to interfere with the website’s security or functionality.
We reserve the right to restrict or terminate access to our website if these terms are breached.
3. Products & Personalisation
We sell personalised jewellery and gifts, many of which are custom-made to your specifications.
It is your responsibility to ensure that all personalisation details (names, dates, spellings, images, etc.) are accurate at the time of ordering.
Once production has begun, personalisation details cannot be changed.
We are not responsible for errors provided by the customer.
4. Pricing & Payments
All prices are shown in GBP (£) unless stated otherwise.
Prices include applicable taxes unless otherwise stated.
We reserve the right to change prices at any time, but this will not affect orders already placed.
Payment must be made in full at the time of purchase.
5. Order Acceptance
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order, including where:
Product or pricing errors occur
Fraud or misuse is suspected
Supply or production issues arise
If an order is cancelled, a full refund will be issued.
6. Shipping & Delivery
Delivery times are estimates only, particularly for personalised items.
We are not responsible for delays caused by postal services, couriers, customs, or circumstances beyond our control.
Risk of loss passes to you once the order has been dispatched.
7. Returns & Refunds
Personalised Items
Under the Consumer Contracts Regulations, personalised or custom-made items are non-returnable and non-refundable, unless faulty or incorrect.
Non-Personalised Items
Returns may be requested within 14 days of delivery
Items must be unused and in original condition
Return postage costs are the responsibility of the customer unless the item is faulty
Faulty or Incorrect Items
If an item is faulty or not as described, please contact us within 14 days of delivery and we will arrange a replacement or refund where appropriate.
8. TikTok Live & Third-Party Platforms
We may promote or sell products via TikTok Live or other third-party platforms.
Purchases made directly through TikTok Shop are subject to TikTok’s own terms and policies.
We are not responsible for technical issues, outages, or platform decisions made by third parties.
9. Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Digital Horizon Treasures and may not be copied, reproduced, or used without prior written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
We shall not be liable for any indirect or consequential losses
Our total liability shall not exceed the value of the order placed
Nothing in these Terms limits your statutory consumer rights.
11. Privacy & Data Protection
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data in accordance with UK GDPR.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately once posted on this page.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
📧 sales@digititalhorizontreaures.co.uk
✅ Next recommended pages (very important)
To be fully compliant and professional, you should also have:
Privacy Policy (UK GDPR compliant)
Returns & Refunds Policy (separate page)
Cookie Policy / Cookie banner
If you want, I can:
Write those pages to match TikTok Shop rules
Check your email domain spelling consistency
Add legal footer links correctly
Make everything App Store & TikTok compliant
Just tell me 👍
add in about earrings not being returnable because of hygtine reasons
Good catch — that’s an important hygiene clause, and it’s completely valid under UK consumer law.
Below is your updated, ready-to-paste version with a clear earrings hygiene policy added in the correct place (Returns & Refunds). You can copy this straight into your T&Cs page.
Updated Section 7 – Returns & Refunds (with Earrings Hygiene Clause)
7. Returns & Refunds
Personalised Items
Under the Consumer Contracts Regulations, personalised or custom-made items are non-returnable and non-refundable, unless they are faulty or incorrect.
Earrings (Hygiene Policy)
For hygiene and safety reasons, earrings are non-returnable and non-refundable, unless they are faulty or incorrect.
This applies to all earrings, including:
Stud earrings
Drop earrings
Hoop earrings
Any earrings that have been opened or tried on
This does not affect your statutory rights if the item is faulty or not as described.
Non-Personalised, Non-Hygiene Items
You may request a return within 14 days of delivery
Items must be unused, unworn, and in their original condition and packaging
Return postage costs are the responsibility of the customer unless the item is faulty
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us within 14 days of delivery at:
📧 sales@digititalhorizontreaures.co.uk
We will arrange a replacement or refund where appropriate.